comparator serves the overwhelming majority of Australia’s premier retail banks and wealth management institutions with performance benchmarking and market diagnostic services. The firm runs annual studies dedicated to financial institutions’ major product divisions and distribution channels. Flagship services are produced for each key sector in retail banking: Home Loans; Savings, Deposits and Transactions accounts; Financial Planning and advice-based distribution; Private Client Wealth Management; Investment Platforms; and Personal Lending. New studies are in development for other prospective sector as well.

comparator’s benchmarking services deliver detailed, actionable insight into the performance of competing institutions’ end to end business units: from origination, through management to servicing strategies. Our services identify, validate and quantify performance improvement opportunities for each subscribing business. We do this by delivering detailed comparative insights into the business economics, productivity and efficiency of peer divisions that compete in a homogeneous product-market. All comparator’s studies adopt an end-to-end, comprehensive view of the value chain for each sector, and deliver comprehensive quantitative, comparative measures of banks’ results in customer acquisition, channel strategy, new business, product and portfolio performance, account administration and customer servicing, tenure and retail customer retention. The studies are the de-facto research of their type for each sector that we serve in Australia; they are remarkably powerful end-to-end health-checks of the condition of competing businesses, regardless of model.

comparator is based in Sydney, Australia from where it serves selected national markets. To learn more about comparator and its suite of business benchmarking and market diagnostic studies for the financial services sector please call our Sydney office on 61 2 8019 8273